TERMS AND CONDITIONS
Reserva Ibérica Boqueria S.L.,
Rambla Catalunya, 61, Local 4, 08007 Barcelona – España
PLEASE READ THESE CONDITIONS CARFULLY
The present Terms and Conditions will expressly regulate the relationship between Reserva Ibérica Boqueria S.L., placed in Rambla Catalunya, 61, Local 4, 08007 Barcelona, and with ES B62076435 (hereinafter, “Reserva Ibérica”) and the third party (hereinafter, “Users”) who register themselves as users and/or purchase products through the online store of the official website of Reserva Ibérica (http://www.reservaiberica.com”, hereinafter the “Store”).
- USER OBLIGATIONS
2.1. The user undertakes to use the Store or services incorporated therein and to buy products in a diligent and correct manner, in accordance with the law, with moral standards, with public order and with the provisions set forth in these Terms and Conditions. Consequently, the user is obligated not to use the website or its service in a manner that may be harmful to the normal operation of the Web or services accessible through the same, for the rest of users. As well as, the user is obligated not to use the website in a manner that may harm or cause damage to the assets and rights of Reserva Ibérica, of its suppliers, of its users or, in general, of any third party.
- PRODUCTS AND PRICES
3.1. Reserva Ibérica reserves the right to decide, at any moment, the Products that are offered to the Users through the Store. In particular, Reserva Ibérica may at any time add new Products to those offered or included in the Store, on the understanding that unless otherwise stated, such new Products will be governed by the provisions of these Terms and Conditions. In addition, Reserva Ibérica reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different classes of Products offered in the Store.
3.2 The Products included in the Store will correspond as credibly as possible to the web display technology for the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros and includes VAT, unless otherwise indicated.
- PRODUCT PROCEDURE AND WAY OF PAYMENT
4.1 Within a maximum period of twenty-four (24) hours, Reserva Ibérica shall send an email to the User confirming the purchase. This email shall give a purchase reference code and shall detail the characteristics of the Product, its price, shipping & handling costs and those corresponding to the several options regarding the payment thereof to Reserva Ibérica
4.2 The User who purchases a Product through the Store must make the payment using the payment options specifically detailed in the Store.
4.3. Reserva shall file the electronic documents formalizing the contract and shall send a copy to the User once the purchase has been made. The contract shall be drawn up in Spanish
4.4 The order confirmation sent by Reserva Ibérica is not valid as an invoice, it is just a receipt.
- WITHDRAWAL RIGHT
5.1. The user has a right of withdrawal, for which he may contact Reserva Ibérica at the following email address: [email protected] and withdrawal from the purchase within a maximum term of seven (7) working days after the product reception. The Product must be sent together with the duly completed sheet of return and a copy of the delivery note or invoice, duly completed, at the expense of Reserva Ibérica the cost of returning the Product. This return shall be made in accordance with the instructions given by Reserva Ibérica to the User in response to his notification of the exercise of the withdrawal right. The User shall return the Product with a maximum term of seven (7) days after Reserva Ibérica indicates the User how the Product must be returned.
5.2 The withdrawal involves the return of the amount paid. To this effect, the customer must state the number and holder of the credit card to which Reserva Ibérica should make the refund. The term to this refund shall be the one stated by Law.
5.3 The withdrawal right may not be exercised if the Product is not returned in its original packaging and when the Product is not in perfect conditions.
- CUSTOMER CARE SERVICE
6.1. For any incident, claim or exercise of his rights, the User may send an email to the following address: [email protected]
- HOME DELIVERY SERVICE
7.1. The geographical area of sales through the Store is exclusively for the European Union, meaning that the delivery service shall only be rendered within this area. Products bought through the Store shall be sent to the delivery address stated by the User once payment has been verified. The maximum delivery term is of thirty (30) days such as stated by Law.
7.2. The Reserva Ibérica delivery service is performed in collaboration with a number of logistics operators of acknowledged prestige. Orders shall not be sent to Post Office Boxes, hotels or other non-permanent addresses.
7.3. The shipping & handling cost is not included in the price of the Products. At the time of purchase of the Product, the User shall be informed of the exact shipping & handling costs.
7.4. All the purchases made at Reserva Ibérica will be considered to have been carried out in our store located in: C/Aragón, 242. Barcelona. The shipment to the address indicated by the User is a service that we provide to our customers and that we handle on his behalf.
- INTELLECTUAL AND INDUSTRIAL PROPERTY
8.1. The User acknowledges that all elements of the Store and of each of the Products, the information and materials contained therein, the trademarks, the structure, selection, arrangement and presentation of its contents, and the computer programs used in relation to these Products are protected by intellectual and industrial property rights belonging to Reserva Ibérica or to third parties, and that in regards to these industrial and intellectual property rights the General Terms and Conditions do not give him any other rights than those specifically covered thereof.
8.2. Unless authorised by Reserva Ibérica or, as the case may be, by the third-party holders of the corresponding rights, or except if allowed by law, the User shall not reproduce, transform, modify, disassemble, perform inverse engineering, distribute, rent, lend, make available, or allow access to the public through any way of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information to which he has access through the use of the Store solely for his own needs, agreeing not to perform whether directly or indirectly, any commercial use of the materials, elements and information obtained thereof.
8.3. The User must prevent himself from avoiding or handling any technical devices established in the Store by Reserva Ibérica or by third parties.
- DATA PROTECTION
9.1. In compliance with the Personal Data Protection Act 15/99, we are informing you that your personal details and other information provided by means of the registration form and from the transactions made shall be included and kept on a file belonging to Reserva Ibérica until you request it to be cancelled. The treatment thereof shall be used for the performance and execution of the sale, the personalized care of the products and services that you purchase and the improvement thereof as well as the promotion of proprietary products and services and those of third companies related to Reserva Ibérica.
9.2. The User may, at any time, exercise the rights of access, rectification, opposition or cancellation by addressing Reserva Ibérica by the means of an e-mail addressed to [email protected], with a copy of his ID card or substitute identity document.
9.3. Replies marked with an * on the registration form are mandatory. Failure to answer these questions shall prevent the purchase of the selected products from being completed.
10.1. Reserva Ibérica shall provide personal passwords to the user who signs in on the website. These passwords shall be used to have access to the services provided by the Website. The User must keep the passwords under his exclusive liability in the strictest and most absolute confidentiality, therefore being liable for the damages or consequences of any kind that arise from the breach or disclosure of the password. For security reasons, the user may change the telematic access passwords to the services related to the Website at any time. The User agrees to immediately inform Reserva Ibérica of any unauthorised use of his password and of any access to the said password by unauthorised third parties.
11.2. If the User does not want a cookie to be installed on his hard drive, he should configure his Internet browser in such a way that it does not accept these cookies. In the same way, the User may freely destroy the cookies. In the event the User decides to disable the cookies, the quality and speed of the service may diminish and he may even lose access to some of the services offered in the Store.
- APPLICABLE LAW AND JURISDICTION
These general terms and conditions are governed by the Spanish legislation. Any dispute arising from the interpretation or execution that may occur in relation to the validity, interpretation, fulfilment or termination of this contract shall be submitted to the Jurisdiction of the Courts of the City of Barcelona, and the User shall waive his jurisdiction as long as the applicable law allows it.